South Carolina-Based RCM Front Runner Earns National Top Marks in Debt Collection Services
On February 5, RSi was awarded “Best in KLAS” in the 2025 Best in KLAS Awards – Software and Services Report Debt Collection category. The “Best in KLAS” report and ensuing awards annually produced by KLAS Research recognizes software and services companies that excel in helping healthcare organizations accomplish their goals. Rankings are a direct result of feedback collected throughout the year from thousands of professionals at provider and payer organizations.
“Our journey to an award-winning revenue cycle management (RCM) service provider with national reach has been driven by a relentless focus on our client’s success,” said Brent Rollins, Chief Executive Officer of RSi. “The RCM climate is more competitive than ever, with hospitals and healthcare systems facing mounting financial pressures, evolving regulations, and rising patient expectations. Our clients demand more than just another RCM vendor—they need service providers that bring innovation, efficiency, and a deep understanding of both technology and patient financial engagement challenges. We are delighted to add this recognition to our body of work and brand reputation.”
RSi’s monumental growth over the past decade is no accident; it is the result of deliberate strategies centered on talent and client satisfaction. RSi also has been repeatedly recognized as a “Top Workplace” employer, earning accolades for exceptional employee engagement, leadership, and workplace culture. In 2024, the Company was named the “Most Trusted Revenue Cycle Management Company” by Insights Care. These awards reflect the brand’s commitment to fostering an environment where employees thrive. RSi’s culture is not solely about recognition—it is about results. This philosophy highlights RSi’s commitment to exceeding client expectations and becoming an essential contributor to their success.
RSi’s Chief Client Officer, Estelle Barnes, also commented on the recent KLAS win, “This prestigious designation affirms that RSi ranks number one for its overall excellence in culture, client loyalty, operations performance, services delivery, relationships, and overall value against peer organizations surveyed. There is no greater endorsement than the trust of our clients, who recognize RSi as a true extension of their team.”
KLAS is a research and insights firm on a global mission to improve healthcare delivery. Working with thousands of healthcare professionals and clinicians. KLAS gathers data and insights on software, services, and medical equipment to deliver timely, actionable reports and consulting services. KLAS represents the provider and payer voice and acts as a catalyst for improving vendor performance, highlighting healthcare industry challenges and opportunities, including help build understanding and consensus for best practices.
KLAS CEO Adam Gale added his congratulations to the 2025 Best in KLAS brands, “Congratulations to the 2025 winners of the Best in KLAS awards! In the ever-evolving healthcare landscape, achieving excellence is no small feat. Winning a Best in KLAS award signifies a commitment to delivering outstanding value and innovation to healthcare providers and patients alike. It is a testament to their hard work, dedication, and passion—all of which are needed to drive our industry forward. It is my hope that these awards inspire the winners and other companies to reach new heights.
RSi’s executive leadership will be present and recognized at the 2025 Best in KLAS Awards Ceremony on March 5 during the HIMSS national conference in Las Vegas.
Members of the media may contact RSi’s Chief Brand Officer, Jennifer Evans, at jevans@rsircm.com to secure interview access and/or for more information.
About RSi
Your Goals. Our People.
RSi is an award-winning, best-in-class provider of revenue cycle services for the hospital and large physician practice market headquartered in Columbia, South Carolina, with multiple offices across the United States. RSi provides a comprehensive range of outsourced services across the RCM continuum, from full outsource to day one patient receivables to insurance follow up, that are designed to accelerate cash flow, improve operating efficiencies, and enhance profitability while maintaining a “best in class” patient financial experience. RSi clientele includes a ‘who’s who’ level of healthcare clients, notably about half of the top 20 largest health systems in the country. For more information, visit www.rsircm.com.
About the Author: Bob Ellison (Chief Operating Officer)
Bob Ellison has served RSi for more than 15 years in numerous capacities, playing a key role in the tremendous operational growth RSi has achieved during that time. As RSi’s Chief Operating Officer, Bob is responsible for all RSi’s client operations including Bad Debt Collections, Insurance, Early-Out/Self-Pay, Enrollment & Eligibility, and Revenue Cycle Support Services. Each service offering has grown exponentially over the years and offers 24/7 operational support where needed by RSi’s clients.
Under Bob’s leadership, RSi’s operations have consistently increased year-over-year recoveries for its clients and maintained stellar client retention rates. RSi was named an RCM Debt Collection finalist for KLAS Research’s “Best in KLAS” award in 2022 and 2024 and won the award in 2023 and 2025. Addressing an ever-changing financial, technological, and legal landscape, he has played a key role in many cross-departmental objectives designed to provide tailored solutions that meet RSi clients’ expectations and allow for an optimal patient experience.
Bob has scaled RSi’s consumer-facing operation through a combination of internal leadership development and strategic hires of experienced industry leaders. His team has more than 100 combined years of RCM experience and meets with clients regularly to evaluate defined key performance indicators and address any needs.
Bob earned his undergraduate degree from the University of South Carolina’s Darla Moore School of Business in Columbia, SC. He lives in South Carolina with his wife and three daughters.
